Privacy Policy

Chakra Balance respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws.

Information We Collect
We may collect personal information including your name, contact details, booking and payment information and information you voluntarily provide in connection with a Chakra Balance service. Where relevant to the service you request, this may include information about your health, wellbeing or an animal in your care.

Why We Collect Your Information
We collect information reasonably necessary to provide and administer our services, communicate with you, process bookings and payments, maintain appropriate records and respond to enquiries.

Where health information is collected, it is used for the purpose of providing the service you have requested and related administrative purposes.

How We Collect Information
Information may be collected when you make an enquiry, purchase or book a service, complete a form, communicate with us or participate in a Chakra Balance session.

How We Use and Disclose Information
Your personal information is used for purposes connected with providing and administering Chakra Balance services, or where otherwise authorised or required by law.

We may use service providers, including website, payment-processing and accounting platforms, where necessary to operate our business and provide our services. We do not sell your personal information.

Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Personal information is retained only for as long as reasonably necessary or as required by applicable law.

Health Information
Health information is treated as sensitive information. We only collect health information that is reasonably necessary for the services we provide and, where required, with your consent.

Please only provide information relevant to the service you are seeking.

Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

Privacy Enquiries and Complaints
If you have a question, concern or complaint about how your personal information has been handled, please contact info@chakrabalance.co. We will review your enquiry and respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations. The current version will be made available through our website.